Solutions
E-commerce
based on SAP Customer Experience solutions
Learn more
With us you can
To quickly create and launch an online store
Reduce cost due to preset configurations
Use industry-specific modules
Use best practices of market leaders
Business results
Increased average purchase amount due to individual selection of offerings, recommendations and promotions
Improved online retailer’s response, short time to market, quick promotion to new segments and regions
Improved loyalty due to unification of customer interaction processes
Key functions
Unified system for all sales channels
(mobile website, call center, smartphone application, pickup from POS, service applications for sales managers, information booths for buyers)
Multi-channel customer service ranging
from purchase process to payments and product returns
Production platform for information management
across products, catalogs and unstructured data (such as customer content, images, digital assets)
Social commerce functions:
dialog with B2C buyers, traffic growth, increased average purchase amount
Best-in-class scalability, flexibility and efficiency
to process more transactions with different products/brands and use all communication channels in different countries
Pre-configured solution
SAP Commerce Cloud
SAP Commerce Cloud is a state-of-the-art platform for electronic commerce that allows for quick and predictable start of online sales. It provides all required features for fast entry to a new channel of online sales and for efficient management of Internet trading. A single platform allows you to aggregate a lot of data and processes, and also to build trusted and personalized relationships with your buyers.
Use case:
01.
SAP Commerce Cloud by Virtuous Vision allows you to ensure simple and predictable entry to online channels or to upgrade an online channel for modern and growing companies.
02.
This offering targets the B2C channel.
03.
The offered solution contains a full set of functions, required for efficient management of online channel.
04.
This solution is based on SAP Commerce Cloud and offers a wide spectrum of genuine features strongly desired by Russian companies.
Coverage of main business requirements:
01.
Omnichannel options
02.
Mature system for product catalog management
03.
Developed features of search engine, integrated into the solution
04.
Personalization of content for buyers
05.
Flexible engines to create sales promotions and activities
06.
Powerful capabilities to manage orders
07.
Easier scaling of the solution
Implementation volume
01.
Product catalog management (PCM)
A catalog, classifier, categories, goods, variant goods, services, workflow for goods catalog management .
02.
Content management (CMS)
Pages, landings, banners, news, overviews, user content (reviews for foods and feedback).
03.
Search and navigation
Catalog menus, navigation chains, recently viewed goods, listing of commodities, product cards, full text search, search helps, correction of mistakes, switching the layout, synonyms, redirect, stop words, facet filters, sorting rules.
04.
Product promotion
Goods priorities, priorities and visibility of facets, offering similar goods.
.
05.
Promotion
Promotion engines, bundles of foods and services, promotion pages, control labels, “old” prices, cross-selling and up-selling.
06.
Ordering
Cart and mini-cart, one-click purchase, delivery methods, payment methods, limits for an order.
07.
Personal account
Registration and authorization (e-mail, telephone number, social media profiles), order history, featured area, buyer profile.
08.
Personalization
Prices, promotions, content.
09.
Integration
ERP (goods catalog, left over stock, prices, orders and statuses), CRM (buyer profile, services), 3PL operators (orders and statuses), SMS and e-mail providers, payment system.
10.
Regionality and geolocation, localization, adaptive web design, SEO.
Optional features:
01.
Project tasks
Project management, technical assistance, functional and acceptance tests, instructions and training for key users, preparation for a cutover and the cutover.
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