SAP system deployed at MegaFon Retail was not integrated with MegaFon's SCM, ERP & CRM Solutions, therefore the companies’ back-office processes, including non-commercial procurement and document management, were not unified. Specialized industry processes were carried out partly in the existing SAP system, partly in disparate external systems and Excel, which did not allow the use of best practices and advanced technical tools and approaches.

To unify the workflow of the parent and subsidiary companies and increase the efficiency of retail sales, the “INZHIR” project (Retail Reengineering) was started.

The project was implemented on time, efficiently and within budget; set goals are fully achieved.

Despite the difficulties of the initial stage, due to the large number of technological and organizational transformations, employees welcomed the new initiative.

Mostly key users participated in the work, but after the launch and the adaptation period, the benefits of the solution were appreciated by all employees of the company.